HGB has installed the counter we wanted. It looks great with a leather/honed finish (which I know HGB now discourages) and a broken/rough edge on the front of the kitchen island, an under-mount sink, and a tough granite stone with a softer honed/leather finish that we were going for. It's tough as granite with the look of black slate. Certainly the counter install, the counters themselves would rate at least a very good.
I would be remiss to mention that it was a process to get this was longer than we wanted as it did involve the BBB and a replacement of the first counters that were installed almost seven months prior - this was the bump down to good. I will say that I suspect that if we'd simply gone for a normal highly polished/shiny finish the team would have gotten it right the first time, though once our contract was signed and paid for (including the ~11% extra paid for something Andy forgot to put in the quote while he was dealing with what I'll simply call staff challenges at the time), we were even more set on the honed finish. The new Assistant Manager (Linda) was instrumental in getting this resolved - once she joined HGB in June the resolution was swift. The months before she joined were less so... so when you go in, ask for Linda and she'll take good care of you.
The good news, they now know how to do a good job on a honed finish. That said, the time taken in following up to get the resolution leaves me unable to rate the overall experience very good or excellent.
