Val

We have an under the sink Liberty Model 404 (approx. new cost $500-$600) sump pump that stopped working. I placed a service call to Superior Plumbing. A plumber came to look at it and we were advised we were to replace it with a better stronger pump with metal fins that would grind the grease up. Along with this, new pipes and better installation of these pipes was needed. We were told only a Master Plumber can do this job. A service agreement was written up for $3785.50 with a 50% ($1,892.75) deposit charge to my Visa. We received a call that the Master Plumber would come that same day. After several delays on Superiors part the Master Plumber came the next day. As soon as I saw the Master Plumber carrying, on his dolly, a box containing the EXACT sump pump Liberty Model 404 that we currently have, and commercial grade pipes, I knew that Superior has been untruthful and taking advantage of older handicapped people. Superior had broken our service agreement. I told him that he was not do this job and proceeded to call Superior Plumbing to cancel my business with them. I asked for a FULL refund less $99 for the service call. On Dec. 21, my Visa was only credited $1,055.26. AND Superiors Manager has told me via a phone call that they are charging us 25% of the FULL price as a retainer fee. We called another plumber (no Master Plumber needed!) who did the job for way, way less and no pipes needed to be changed as there was nothing wrong with the ones that are there! They still owe us $837.49! Dont be taken in by Superior Plumping as us older handicapped people have been!