SMatys

I have had many appliances repaired in the past and it has generally been a frustrating experience where either the technician didn't know what they were doing in-spite of being "authorized" or they wanted to charge me way more than I knew was reasonable. Eugene responded very quickly, I reached out via an online form late Sunday and he immediately replied and was there on Monday. He knew what he was doing and showed me what needed to be repaired, explained why and costs. He ordered parts and wanted to come and finish repairs quickly but it was delayed because of my schedule. For one of the dishwashers he was concerned it was one of two parts so ordered both just to have both with him and did the repair with the cheapest part first. We needed an additional part which had been tested on a previous repair attempt and did not fix problem, something I told him. Turns out it was likely a combination of the two parts. He quickly ordered the part and returned the next day to install with no additional charges for his extra visit or picking up of the part. I am very happy to have found a knowledgeable and honest repair person/company. My other disappointing dealings with repair companies caused delay getting these dishwashers fixed and expensive repair quotes left me considering just replacing them. I will without hesitation call Eugene (EXFix) next time I need a repair.