Great deal on installation and well known in the area for quality windows. The windows look fantastic and the installers were friendly and professional. My only comments would be on the operation of the single hung windows, the quality of the finer details, and cleanliness: 1. The single hung windows are quite hard to open. The windows are so snug that you require a lot of force to slide up and down. An old lady would probably need help to open and close this particular window. 2. The finer details on the window look unfinished. The lip where you lift with your hands is rough on the end and open. Just doesnt seem completed. 3. The windows still have some black grease in spots which are probably from production. Some of them also have pet hair on them, probably from the installers. Which is only unfortunate because the pet hair is on the outside of the windows (and two of them are on the second floor of the house). Photos attached but cant really capture the hair well. I did not expect to have to do so much cleanup after the job was done (especially having to get on a ladder just to dust off pet hair!). Otherwise, satisfied with our new windows!
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Anastasia,
We thank you for your 8-star review, we are delighted to read that your windows look fantastic, and that the installation crew assigned to your project was friendly and professional. However, we are disappointed to hear about the improper cleaning provided by the crew, and for that we apologize. The local branch manager has been notified and will be contacting you to assess all your outstanding issues. We thank you dearly for your review and for bringing all your issues to our attention.
The Clera team wish you the best!.