Reviews

0/10

Locked door. Technician suggested replacing the lock and making new keys with smart key feature. Sold us spare keys to use. Wrong advice since the lock broke after following their advice. Follow up call s to manager/owner- he was very rude. Vet poor treatment of female customer. Very sad!! Don't hire them...........took advantage of a panicked customer with lost keys. Pathetic, rude and very unprofessional follow up service.

Approximate cost of services:
$400.00
8 of 10 people found this review helpful.
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Company Response

The review above was written by the husband that was not present at the situation. (his wife was there)
The original call was an emergency lock out , that was performed in a timely matter.
Once unlocking the lock a new lock was chosen by the customer out of several options. extra keys were sold followed by costumer's request. the lock chosen has a specific option which was explained to the costumer how to operate. costumer failed to operate the function explained and broke the new lock installed. we sent another technician to help and correct the problem but explained that since the customer had broken the lock they would have to purchase a new lock.
Please note that we stand behind our work and will go back to our customers and change a defective lock for no extra charge.
A big part of our business is accommodating emergency calls and we by NO means take advantage of our customers!
The customer had several options and was free to decide according to her preference the lock to be installed.
We regret that this situation had come to this and value our customers and their business.

Newmarket Mower Ltd

First Review

10/10

Great Service. Knowledgeable staff............no non sense. They explained all of the types of mowers available and recommended the one that would best suit my personal needs. I learned a lot about lawn mowers with these guys!

Approximate cost of services:
$500.00
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10/10

I called Reliance to get my watre heater repaired. They sent out the call and within half an hour, Steve from FLAN AIR contacted me. He provided me with a Estimated Time of Arrival (1-2 PM). He called a second time to confirm the time. He arrived on time. He explained what the problem was and replaced the defective parts. The service was very professional and prompt. Steve from FLAN AIR was very friendly. I would recommend him to all my friends. I must also comment on the excellent service from Reliance. They obviously know which contractors to hire, Thanks very much

Approximate cost of services:
$0.00
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Company Response

Thanks for your feedback Fernando, we appreciate it. ~ Rich

Sks Mechanical

First Review

10/10

We had no hot water on the Victoria Day long weekend. This company was called to contact us. Stephen from SKS called within half an hour and provided an estimated ETA. He then called back to confirm the ETA so that we would not be waiting for him all day. He arrived on time and explained what the problem was. He replaced the necessary parts and hot water was restored. Friendly, professional and prompt service. Thanks SKS and thank you Stephen.

Approximate cost of services:
$500.00
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