Gulgun

I am writing to express my profound disappointment and frustration with Structube's handling of my legitimate concerns regarding the toxic-smelling BAILEY Velvet Dining Armchairs. Upon the delivery of the BAILEY chairs in November 2023, I immediately noticed an unbearable toxic smell, reminiscent of glue and chemicals. Trusting in the quality and reputation of Structube, I believed the issue would resolve on its own within a couple of weeks. Unfortunately, the odor persisted, and it became clear that these chairs posed a serious threat to human health. My attempts to address this issue were met with disappointment when Structube's response, received on January 4, 2024, emphasized their 7-day claim submission policy. This policy, while understandable in certain circumstances, fails to account for situations where the true extent of the problem only becomes apparent after prolonged use. I had trusted Structube to provide quality furniture that prioritizes customer well-being. However, the toxic smell emanating from these chairs not only undermines my trust but also raises concerns about the safety of Structube's products. I have been a loyal customer since 2016 and have made substantial purchases from Structube, as evidenced by the extensive list of products I bought in November and December 2023. The BAILEY chairs are the first items to raise such significant issues, and I am deeply disappointed in Structube's failure to acknowledge and address the gravity of the situation. It is disheartening to realize that Structube, a company I once believed in, is not a customer-centered seller. I had hoped for a resolution that demonstrated a commitment to customer satisfaction and safety. Instead, I received a response that prioritizes policy over the well-being of a loyal customer.

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