matthew in Langley

This HVAC companys service was beyond appalling. They initially scheduled an appointment for Monday morning despite my clear urgency due to an impending inspection the following day. Despite my explicit request for same-day service, they disregarded my needs entirely and failed to show up in the morning as promised. I was left in a lurch, having to call them in the morning to inquire about their absence. Shockingly, their response was nonchalant and indifferent, showing no concern for missing the appointment. Their solution? A casual reschedule for the afternoon, completely disregarding the fact that I had taken time off work for their morning visit. Their lack of apology or acknowledgment of their mistake was truly frustrating. Upon rescheduling for the afternoon, I sacrificed the latter half of my workday to wait for their technicians. However, they failed to provide any updates or arrive at the promised time. It took me reaching out to them once more, only to be informed that they wouldnt be coming at all that day. This flagrant lack of responsibility and disregard for their commitments not only disrupted my plans but ultimately sabotaged my impending inspection. Despite their colossal error and the significant inconvenience caused, the company failed to show any remorse or even offer a simple apology. My experience with this company has been nothing short of a nightmare. Their unprofessional behavior, blatant disregard for customer needs, and utter lack of accountability make them utterly unreliable. I strongly advise against placing any trust in such an incompetent and careless HVAC service provider.