Bryce in Ottawa

We chose a small, well established family business to replace our windows, doors and siding because we thought they would treat our home with the same care and attention that we do. We have been disappointed by the service provided by Valley Siding and Windows, particularly the lack of care and attention to detail. The following is an incomplete list of deficiencies in our job: - garage door, front door and side light are not the colour we ordered. Instead of replacing with doors that are the colour we ordered, VSW would only offer to have the doors painted or a small discount (20%). We accepted the discount, but are still left with two doors that are not the colour we wanted. - one door has been left without a deadbolt because "it didn't come from the supplier." Instead of actually resolving the issue we were only offered a discount, and now have one door without a deadbolt. Thankfully it is an interior garage access. - our living room window was either delivered damaged or was damaged during installation. We accepted a discount but we are disappointed that the window was installed damaged and not repaired. - a lot of the finish work both inside and out is generally sloppy. I raised some of these issues with the crew however their answer seemed to be "use more caulk." As an example, I have provided a photo of some of the interior casework done on our kitchen window. Although this particular area was fixed after I pointed it out, this was how they originally intended to leave the casing. - in the week since our job was completed I have picked up many more nails from our lawn and garden beds than I did after our house was re-roofed.