Carol F

When I requested the service call I was told they couldn't give me a price until onsite because they charge by the job not by the hour. I knew it was a minor job, a couple of years ago I replaced a different toilet's fill valve by myself. Unfortunately I couldn't get the locknut off this one so needed help. The onsite technician was told to charge me $350! I could have declined the repair but would have to pay $99 for the call then get another plumber. It took the technician less than an hour to install a $30 (retail) part. It was a huge mistake to use Superior, never again.