Jane in Riverdale

My Electrolux vacuum was 14-15 years old and still running, but needed a new Hepa filter. I phoned the 1-800 number and gave my model number and asked for a Hepa filter for it; eventually I was given a part number. I went to Vacuums Plus because they obviously dealt with vacuums, and was I glad I did! Turns out the part number was wrong, the model had been sold to another company, but the part was still available from a supplier in B.C. Marco figured all this out by doing some quick searches and using his extensive knowledge of parts, suppliers and the vacuum business. He went way beyond what I would have expected. Marco knows the business inside out and is the ultimate in customer service. I haven't seen his like in a long time. Thanks, Marco!

A valve broke deep in my shower control and I couldn't turn it off, water kept pouring out. Yikes! I phoned Mr. Rooter and Brian MacDonald showed up soon after. He quickly assessed the problem and set to work to repair it, explaining to me what he was doing and why. Brian was extremely knowledgeable, efficient, and personable. I will ask for Brian the next time I need to call Mr. Rooter. Thanks, Brian!

Shows up hours late - if at all - and does such poor, sloppy work that I have had to pay hundreds to have it redone, and have spent many hours of my time fixing his incompetent work. This was a small, simple job, and he couldn't do it properly. Avoid at all costs!