These guys are so good this is my second 'thumbs up' for them. Last time I used them, I was pregnant, this time I called because my now-1 1/2 year old threw something down the toilet and blocked it completely. Again, Jerry and then Paul were on time, polite and professional. They gave us some recommendations on further improvements to make to our toilets and an idea on how to stop leaks in the basement. They could have quoted me thousands of dollars to damp-proof it but instead told me that getting someone to pour cement would be our best bet. I appreciate their honesty.