We had some dust and smell coming out of ceiling and I couldn’t determine what it was. So I had a few people come in and none of them answered any questions, they just said they’d open the whole ceiling (although I wanted to know the origin!). When Zack came in he opened up the ceiling and within 20 minutes he found out where it was coming from. He changed the insulation and checked the air quality (he was showing me some stuff during this time), he fixed it and was on his way. Since then I don’t have any issues (there used to be a heavy smell) and basically the whole thing was he just needed to change the insulation. A week after he called me up to do a follow up and very professional. I really appreciated being called up afterwards. It’s been some time already and I don’t have any smells anymore. From a customer service perspective he was very reasonable, went straight to the point and I'd give him a 10 out of 10.
- Approximate cost of services:
- $0.00