Final Grade, Final Grade Certification and Sod
I was not satisfied with the work provided. Review has been edited due to multiple requests from the business owner. The remainder of this review is to meet minimum word requirements.
- Approximate cost of services:
- $975.00
- Company Response
It's unfortunate you feel we were dishonest in any way.
This job was completed earlier than anticipated. It was also surveyed as soon as the grade was completed. After noticing that the retaining wall built by the builder would most likely affect the final grade approval negatively (and it did), we decided to inspect the wall first and see if there was something that could be done to mediate this issue.
After discussing with the surveyor, we decided it would be best to submit the survey to the city and wait for a response from the inspector. If the inspector was looking for a minor repair, it would make more sense to do that then to remove and rebuild the wall entirely. A decision made to save you time and money.
You then let us know that you had contacted the city and that nothing was submitted. Rather than asking us why this occurred, you decided you did not require our services anymore and hired someone else.
We looked into this issue and realized there was some miscommunication between the surveyor and the city. We admit that the survey wasn't sent, for some reason, but we would have been happy (and obliged) to solve this and ensure your certificate was received and your job was done right.
We pride ourselves in being an extremely honest company. We never have and never will intentionally be dishonest with a client. We appreciated your patience but would have really wished you spoke with us rather than making decisions before figuring out the facts.
