Move from Toronto to Vancouver. - I paid extra 1k for packing service, but the packing was not done very professionally (for which I do NOT blame the crew because they were overworked and exausted). The packing crew IS the moving crew (3 people in total) and they ended up working from 9am to 9pm on the moving day! - THE BIGGEST problem I have with the moving company is that they sent insufficient crew members everytime! I told them and sent them pictures of how many things I have to pack and move, they sent 3 people to us in Toronto and only 2 people in Vancouver for moving funiture and nearly 100 boxes into a 3-story townhouse! Those 2 poor men were exausted! they didn't have enough time to rest, and there's no extra crew to help them or move heavy things in turns. We ended up telling them to put all our boxes in the living room and we had to do a lot of moving ourselves. - No in-person estimation, I submitted my inventories and the actual price is a lot higher than my quote (which I accepted but it would be a lot better if there's in-person estimation before the quote). To be fair, customer service Nicholas is fine and all the moving crew are helpful and nice people. BUT Overall, will not recommend to anyone or use the company again because I don't think they treat their employees well. All the crew members are Ukrainians recently arrived in Canada, they deserve to be treated better :(
- Approximate cost of services:
- $10,800.00
- Company Response
Dear Joan,
We are sorry to hear that you had a less than excellent experience with us. We could not find any concerns that you mentioned here communicated to us on either the pick up day or delivery day. Full packing and loading may take extra time depending on how many loose items need to be packed and it is normally a full day job. You had more than 150 items. If you feel that an in-person estimate would be more beneficial, we are certainly taking this feedback very seriously and will implement it in the future. As far as the delivery is concerned, it was done in 3 hours and 47 minutes which is quite remarkable for this size of the load. Please note that the number of people involved in pick up and drop off was discussed with you and approved by you. We are committed to our very hardworking moving crews and always treat them fairly. If you still have any concerns, please do not hesitate to reach out to us, so we address them promptly.