mv

Called AR customer service to follow up on communications and the rep was very rude and unprofessional. There had been an error in my municipal address and AR had sent a letter confirming to me that the address change had been communicated to the relevant utility offices yet I find out that this was not done. I wanted to just find out how she could help me or what next steps might be but the entire call she just accused me of being negligent and that I should have known better to follow up with the utility company on my own. I would have appreciated this same information if she was more cordial instead of making me feel stupid the entire call. I recognize that I for sure should have some of the blame but did not appreciate her delivery. She was not in the least helpful and I'm upset to know that my hard-earned money is going towards someone like her. No thanks on the attitude and this alone is enough to make me not recommend AR in the future. This is unfortunate because up to closing, and even during the 30-day warranty work, everyone else had been extremely helpful and pleasant to speak and work with. Daniela, I hope you're proud of being honestly the most unhelpful customer service rep I have ever had to speak with.