Chris in Toronto

I am not usually the review type, but i was really motivated by this business to write as many as possible. I paid what I thought was a fair price to have 2 rugs cleaned, when returned to me they were not cleaned. its that simple - The packaging upon opening had dirt fall out on my floor , immediately suspicious, I vaccumed the rugs to confirm my thoughts and it almost filled my Dyson hand held half way up... no cleaning was done. I contacted the business ( who btw advertises a 100% satisfaction guarentee) and explained that there must have been a mistake....instead of apologizing and making it right.... they asked me for photo's and proof ?? . I challanged them - this was not for me to prove, the fact I was not satisfied should have warranted an immediate response from them. I stood my ground and said, no...you provide me with the photo's / videos and proof you cleaned it . They refused and i pushed back and asked for their proof . Thats when they stopped responding . The owner of the business eventually was forced to respond and now he has miraculously found these videos of my rug being cleaned , he has proof ( never shared with me of course ) and they have been trying to contact me, they even have a recording of someone trying to dial my number ( I know i am lauging while typing this ) . I do not have any missed phone calls or even one voicemail from them trying to contact me, i have no emails directly from the owner or the business after my initial push back . The truth is they never tried to contact me after my request for proof of service. I allowed this business to take $180 from me without ever delivering the service it promised , its a really sad and pathetic way for someone to make money. I hope others reading this dont make the same mistake.