They delivered one of the windows broken. The installer said he would report it to the company and the company would call me. Not only did they not call to ask how I liked the windows, they never called about the broken one. On top of that you cannot call them because none of the numbers on line work and one doesn't get answered. It just keeps ringing. The windows seem nice but the customer service is terrible.For the price you pay for these windows the customer service should be top notch. It isn't. I have since finally spoken to Landmark and they will finally order the new window. I will add that I had to send a picture of the broken window in order to get the help I was entitled to. I partially understand this, but it also makes the customer feel like they have to first prove to the company that their complaint is not unfounded. This did not sit well with me.
- Approximate cost of services:
- $10,000.00
- Company Response
We here at Landmark Home Solutions are very sorry to hear that the above customer is so dissapointed in our customer service. Yes, one of the windows was damaged on route to there installation but rather then cancel the entire job and inconvenience the home owner all together and re-schedule we decided to proceed with the installation and then replace the damaged unit. After installation we made several attempts to get in touch with the customer to schedule the follow up but we made all attempts to reach them through their Candian residence not realizing they were at their US residence. As for the clame they could not reach us... I can only attribute that to the fact that they were at there US residence and being we are a Canadian company... of course our 800# is not available in the US! With that said we have finally spoken, their order has now been placed and we look forward to finishing off there home so they may enjoy the beauty and elegance of Landmark Windows for years to come. All and all I think our actions would clearly demonstrate outstanding customer service and we wish our clients all the best!