SS

I bought a gas fireplace in Jan 2022 and submitted complaints about it in Dec 2022. It was supposed to be a barely used unit because apparently they couldnt get new units until the summer due to COVID related supply issues. When I got service done on it in Dec 2022, the unit was clearly well used. It was all rusty inside and had to be repainted. I had other significant complaints and here it is July 2023 and they have not once answered my complaints during the past 7 months. I have never had such poor customer service anywhere in the past. I would never recommend this company to anyone.