Our home inspector recommended a video scan of the external drain system of the older home we had purchased. I called Drainworks based because they are specialists and were regarded so favourable on Homestars. I've dealt with many service people and contractors, and they were top notch.
They were able to come within 2 days of calling, confirming the appointment by phone the day before. Mike and Eric arrived promptly - in fact, they arrived early and had already completed the scan before I got home. They explained the situation in great detail, showing my wife and even my daughter the pictures on the scope. And their recommendations were reasonable: replace the trap and breather, as these did not conform to code and made it impossible to video scan the drain out to the street. Then decide what else, if anything needs to be done. They completed that work the next day, and suggested I might consider replacing the remaining 9' of drain piping on my property. I agreed, and all of the work was completed that day (thank you to the hard-working digging crew of Andreas and Micha). And, unbelievably, they preserved every plant, shrub, and bit of grass, restoring my front yard to near-perfect condition. Not only this, but they also looked at a faucet with low water pressure that had bothered us since moving in - they discovered and removed a 'low pressure' device, restoring the flow to a thing of beauty. At no charge.
Finally, Jeremy came by that evening to do another inspection and clean out all interior drains and traps, even giving some advice about property drainage problems.
Not only am I confident that I made the right decisions, I feel lucky to have found a 'trusted advisor'. I won't hesitate to call Drainworks for all of my drainage needs.
