Dan

The measure went well and then communication fell of the cliff and the project timeline went dead. They do not return phone calls. They do not return emails. Way too much extra product was sent that was never used. Returning them is a nightmare. I had to wait at the store for over 2 hours to return hundreds of dollars of items that were not needed but paid for. Labour charges were made for tasks that were not required or done. Trying to get a refund for un-performed services is even harder. At least the guys who installed the floor were talented. But it is unbelievable how incompetent HD is on installation services. I got an email from HD saying if I was not going to give a 5 star review to call. I did call and emailed too! they never responded.