Glorianne in Vancouver

I am the on site caretaker of my condo in New Westminster. When we ended up with a mother raccoon and four cats a top the fourth floor roof and balcony area, we called AAA. They could not come for 3 to 5 days after my report by which time the mama raccoon had moved the entire family to a different location atop our roofline. Finally she was spotted in a different location and AAA was called again. They could not come for 3 days which turned out to be 5 days because of the weekend. When they did arrive the following week the technician examined the situation and seeing the mama raccoon under a shady eave guarding her kits, he said he would have to come back another day to attempt a removal. Frustrated by the delays and lack of customer service, we went with a different company who attended the same day and removed the kits from the roof line while the mama followed down on the ground. I'm still baffled how AAA could not accomplish anything in over two visits with several days in between and the other company accomplished the humane removal in one day and guaranteed his work if she should come back. She did come back with the kits, and they were successfully removed the next day in a matter of hours by a competitor company. I will never consider calling AAA again!