Patricia Autayo

I had a composite deck built by Backyard Pros in 2020. The finishing was not done properly and pieces of composite were just laid in place without fastening. I contacted the company and asked for their attention to these details. Mike committed to do the work but did not show up until November when it was very cold. He explained that the composite boards would be very hard to cut in the cold so, I told him I was fine with waiting until the following summer to the work. In the spring of 2021, I reported that several boards had severely warped over the winter and needed to be replaced. Since then I have tried to get the necessary work done with no success. This year the company answered my email and asked that I send pictures of the damages. I provided photos and have not heard from them since. They do not answer my phone calls or emails. At the same time my deck was built, I had a section of fence replaced. I contracted for a 6 ft fence and Mike built a five foot fence without telling me in advance. It looks terrible with the rest of my fence and provides no privacy from my close neighbour. Overall, my experience with Backyard Pros has not been positive. Very disappointing.