A in Toronto

We bought a hot springs spa. It was delivered in the dark on a November evening. The next morning in the day light, we noticed that they damaged a panel to the spa and damaged our drain spout. We went directly to the store with pictures in hand. We are told 6 weeks for repairs. 6 weeks come and go ...... We inquire about the progress. We are told they ordered the wrong panel for our spa... It will be another 6 weeks.... Months go by, we go back to the store. They are under the impression that it's been fixed... They are informed that it hasn't. We wait several more weeks. We go in the store again. Now the excuse is that the person looking after our repairs just up and quit and apparently no one touched his desk for months. Has been going on another 3 weeks with no word from anyone. We paid just under $15,000 for our spa that leaks because the drain plug thing is scraped and we can't get the cap on due to the damage and has a giant crack on with front panel.