rh in Toronto

GH Johnson have great people who work there, but if you are expecting your order by a certain date don't get disappointed if the item doesn't arrive until months after the date you were promised. I ordered a couch in June under the strictest conditions. "I have to have it before my out of town guests arrive". I knew that delivery on time is a challenge to GH.J so I told them 4 weeks time (even though guests were arriving in 6 weeks). The sales person was new, so the person who buys for the store called the manufacturer in front of me. Yes, the manufacturer guaranteed that they had the frame already in stock and yes they could finish it in 3 weeks time. I specifically said if you can't deliver it in 3 weeks I don't want it. She said GUARANTEED delivery in 3 weeks. I can confirm that this was the truth because another store had promised me the same 3 week delivery on the same couch because they called the manufacturer in front of me too. I decided to go with GH.J because of the price difference. I hadn't heard back in 4 weeks so I decided to call GH.J to set up delivery. To my utter surprise I was informed that the couch would be ready August 15th and not as initially promised. This revised date was 3 weeks after the initially promised delivery date which also happened to be the day my guests arrived. I was very, very disappointed. I decided not to pursue it until after the guests had left. I called the end of August, still no couch. I received a call last week, Sept 2nd....great news the couch will be ready for delivery on Friday Sept. 5th. They will call back to set up a delivery appointment. Its now Sept. 11th, still no call, still no couch. Out of curiosity I just called GH.J to see if anyone has seen my couch. They were very apologetic but still no couch. Umphhh! Very disappointed. Hopefully I've learned my lesson this time round. I had gone through this delay on another item last year. However, it wasn't urgent so I just waited and waited and waited until it finally arrived.