Victoria in Vancouver

We decided to replace the windows on the east side of our home when one started to leak during a big storm. Over the course of a couple months, we met with 3 companies to get quotes and although Legacy was not the cheapest, they stood out for their knowledgeable staff and the way they take care of their customers. This was our first major home project and so we appreciated how Legacy offered to coordinate any subsequent contractors that might be needed should our home require additional work due to water damage. Kyle proved to be great to work with, from his timely responses and clear communications, to the way he made us feel valued by offering us a few extras (like replacing a rotten sill on an unrelated window) to win our business. He also had an awareness of the various government rebates available, and made sure to quote us for configurations that ensured we were qualified, while outlining the pros, cons, and full details of our options without trying to upsell us on things we didn't need. It was a no-brainer going with Legacy for the job! In total, the replacement of our windows took 4 days, and despite us also having our heat pumps installed at the same time, the process went very smoothly. The install crew led by Derek was friendly, courteous, and punctual. Clearly the guys have fun on the job together, and they gave us regular updates on their progress throughout the days. Of note, they also kept the job site clean and ensured the installs looked tidy, walking us through their work at the end of every day, answering our questions and addressing our concerns. In the end, we're super happy with the work Derek and his team did and all of our communications with Legacy. From the get-go, they made us feel good about the project and at no point did it feel like we were just another sales job to them. We would not hesitate to hire Legacy again, and would highly highly recommend them to anyone looking to get new windows or doors!

After getting quotes from 8 other companies for a heat pump/mini-split system, we were feeling frustrated and demoralized by pushy sales tactics, ridiculously short labour warranties, lack of knowledge about government rebates, and overinflated quotes. Aquatech was the last company we reached out to, and we almost wrote them off due to how busy they were and the time it would take to get their quote. Thankfully my husband pointed out that busy was a good thing and to my surprise, Aquatech opened up their schedules in order to accommodate our timeline, which offered our first glimmer of hope. During our initial meeting with Jonathan, it became clear that Aquatech knows what they're doing. From giving us a clear idea of how the lines would be run, to confirming outdoor unit placement per our specifications, Jonathan proved to be both professional and very technically knowledgeable. Unlike with a few other companies' sales associates, I never felt intimidated or pressured when speaking with him. Although unable to beat our lowest quote, Aquatech was able to come close while also boasting a substantial labour warranty. Despite a snafu with the delayed availability of Mitsubishi equipment that we had originally been quoted for, Aquatech set us up with an even better Daikin system, while still adhering to our budget and timeline (May 2023). The install crew got the job done in 4 days, bringing in more team members as needed to ensure the schedule was kept to. Kudos to the lead, Yusaku, for being attentive to our concerns and questions every step of the way. We really enjoyed working with him, and the team seemed to have fun together despite the heat and complexity of the job. Our Daikin system runs well and is super quiet, and the lines look great and so clean -- I honestly don't even notice them when I am in our yard, which was my biggest fear in moving forward with a ductless mini-split/heat pump install. We are very happy with Aquatech's work and would definitely use them again for any future HVAC needs that arise.