Ken in Toronto

Our drains were clogged and creating a nasty backup in our basement. We phoned Drainworks on Saturday morning and they informed us they could be there Sunday morning at 9 AM. The technician was running a bit late, but was kind enough to call and say he was about an hour behind schedule. I was happy to get no hassle weekend service and appreciated the call about running late. The actual price was what was quoted to us previously on the phone, no extra charges or fees. The technician Matt, was friendly, courteous, knowledgeable and respectful of our home. He answered any questions I had and I really liked the fact that booties were worn over his work boots while he walked through the house and his equipment was similarly covered up. The overall service was quick and painless. He cleaned up his work area nicely and there was no mess left over for us! Overall great service and great experience - would recommend Drainworks to anyone!