It has been almost a year and I still cannot convey how horrible our move with Top Tier was. We were charged nearly twice as much as quoted, damage done to our furniture was more than acceptable: broken mirrors, gauged furniture, lost items, the list goes on and on. From what my husband and I can surmise: if you have a 2 bedroom apt you might be OK. We had grandiose promises and little on delivery. Our move was tortuous, trucks were too small, the crew arrived late and did not deliver what was promised. Extra drive time back and forth due to smaller trucks was billed to us: we had to FIGHT to reduce the bill by one hour which was still absolutely ridiculous. Do not give them your credit card, they will bill as they wish without receiving your confirmation on charges being put through. We were ensured an expedited move with an "assembly type" of box transfer which we didn't see once. The men started off courteous but our move extended way beyond 16 hours and into the wee hours of the night when everything got even sloppier. I would not recommend this crew unless you have a small space to move. They talk a big story but are small on delivery. We really wanted this to be a good experience, we are entrepreneurs ourselves and wanted to give this newer business a chance but the poor product coupled with cavalier and cocky attitude is something to be wary of - mover beware!
- Approximate cost of services:
- $7,000.00
- Company Response
Thank you Karen for the review. We had to look up your move because it was so far back. 6 Movers / 3 26ft trucks. Moving 3hrs away. No items were packed on moving day leading to additional time. We also had to have you sign a liability waiver because the chances of damages are 327% higher when NOT packed in boxes. We sent you all charges BEFORE charging your credit card. We also have an insurance claim form that you neglected to fill out for 30+ days. If you would like to discuss anything further please contact the office we would like to help where we can. Thank you TOP TIER Moving
