I used Metropolitan Movers out of London Ontario to move my 1 bedroom condo to a Townhouse 10 min away. It was the worse experience I ever had. They actually subcontract out their work to a moving company in London. The movers were VERY slow. It took them 7 hrs to move a one bedroom condo with no appliances!!! They tried to add extra cost on the bill at the end like a Heavy equipment charge(their movers!!!), extra fee for stairs,etc. All that are hidden cost that are not explained at the start!!! I had to help them move a third of the truck at the end to just get the job done!!! I tired to call the toll free number after the move while the movers were still there to dispute the charges and no one answered the phone. I tried 12 times. It says to leave you name and phone number and someone will call you back but doesn't let you leave that info, it hangs up on you!!!! I will never recommend this company or the one that they subcontracted it to ever again. I tried to put in a complaint to the head office and they tired to pawn it off to the mover crew. I had a contract with head office, not the employees they employ!!! Worse service EVER !!!!!!!
- Approximate cost of services:
- $700.00
- Company Response
We are sorry to hear you were not satisfied with the moving service, please contact our customer service department to address and resolve this situation.