I had 3 pieces of furniture made. After 2 months waiting, 2 out of 3 came in a wrong size and had to be redone. I had to wait another 6 weeks. The one that came in requested size was done incorrectly. It was TV stand and the hole for the TV wires in the cabinet was done in a glass part, instead of closed part, so it is very visible, instead of hidden. I found Karen designer incompetent. She also told me she can not design 2 night stands for my bedroom for the lack of space. I called another company and they did it for me without any problem.
- Approximate cost of services:
- $5,000.00
- Company Response
We were happy to rebuild and re-install a replacement unit for you at no additional fee.
Our designer is highly detailed and caring. You declined a paint finishing touch detail from our installation team. We understood your preference to take care of this yourself. Our designer purchased a paint kit independently and delivered this to your home. We have also offered a backer, which you have declined.
Regarding your nightstands, the placement of the 2 nightstands would have been extremely close to your mirror sliding door. Our designer felt that there was a safety issue, and it also compromised the functionality of your reaching into your closet. For these reasons, she did not recommend the solution.
We welcome your call to discuss any further details.Thank you for the opportunity to work with you.