SandraC

I was amazed to find an honest company that is looking out for the best interest of the customer. They told me the honest truth, which was that the roots were on the City property and that the city would need to repair. They did not try to get me to dig on my property line (were there was no problem and would be costly). What happened was that they came out to do an estimate of how much the dig would cost (since the city said the roots were on my property) but when they scoped it with a camera they found that it was in fact on the city property. They didn't even charge for the scope. Excellent and honest service is what I received. A different contractor came out to give me an estimate (after I told them not to come, that Mr Rooter told me that it was on city property). That contractor told me to dig anyways cause eventually the roots will grow to my property line and wanted to scope it for $350. That didn't make sense to me because that wouldn't fix the blockage I have on the city property line, which was why my basement was being flooded. That company (which I really feel like naming) was trying to rip me off. Mr Rooter is the only company I'll call for any future problems I encounter. Thanks so much Frano.