The decision to select Supreme Windows was due not only to the quality of the product but also due to the quality of the sales process. Karl has a quiet, re-assuring and confident consulting style that only results from a thorough knowledge of the product lines he represents. There was never any bias toward any one particular window style and equal representation of advantages and disadvantages of all window types. Karl patiently responded to all questions and concerns. We made our selection with the confidence that we were getting exactly what we wanted. The installation date was booked and the install process thoroughly described.
Karl also provided suggestions for our other window renovations. Karl’s use of his iPad to view various examples of Supreme Window renovations was very effective.
The quote was received very promptly; the installers arrived on schedule, were friendly, took the necessary precautions on our hardwood floors, were efficient with the installation, demonstrated the window opening mechanism and vacuumed and cleaned up before leaving.
I have no hesitation in inviting Karl to return for the next phase of our window renovations.
Ralph
