JW from Richmond Hill

We went in on a Saturday busy afternoon, as soon as we entered the showroom we were acknowledged and greeted with a smile from the front desk even staff were busy with other customers. We walked around and then a staff member, Marlene, came to us and asked if we need help. We said yes, and she said “I am with a customer right now. My name is Marlene, I will be right with you as soon as I am done.” After 10-15 min or so, Marlene came back to us and helped us to go through all the questions we had. She even gave us suggestions on matching different tile colour. We were pleased with their price and the most important, excellent customer service. Unlike one of their competitors, we were ignored, treated unfairly, given bad attitudes. Staff at the Tiles Shoppe are polite and helpful! They certainly don't have big selections like others, but the quality of their product and service is truly amazing. We were treated with respect.