Bad experience with Mobilia

Mobilia offers attractive furniture design but poor quality and service. In November 2022, I bought a wood chair from the Japandi Collection. The chair was delivered a month later. At first sight, it was grossly unsatisfactory with the chair wood seat deeply split across and the feet badly scratched. Mobilia was negligent in not checking furniture before delivery. After lots of time spent with Client services, the chair was picked up, I was reimbursed for the cost of the chair but they refused to reimburse the $69 delivery fee. I do not see why I would have to pay this amount when the problem was entirely due to Mobilia's lack of care and negligence. A pretty costly way to learn never to buy at Mobilia. I'll make sure to share freely with friends my bad experience with Mobilia.