The individuals representing this company are untrustworthy and lack integrity. To begin with the sales representative, Barry K, lacked knowledge about the products, the specific requirements for the house and over promised to get the sale. He committed to having two crews arrive at the house by 830 am to do the job in the dead of winter so we could complete all work within the day or at maximum a day and a half. This seemed reasonable and thought that based upon the plan we would at least have hot water and heat by the end of the day..with the air conditioner being pushed to the next day. On the day of the installation, ONE person showed up (not two crews) and arrived at 1130 am. Despite the calls to the sales person on the same day about getting another crew to fulfill the commitments, only one person was given to the job. I called the sales rep and pleaded to have another crew work on the furnace as the day was coming to a close. No action. At the end of the first day the installer left at 8 pm and we only had hot water. We had NO HEAT and it was -10 C that night. We have a 2 month old child in the house...unbelievable. The next day, the installer returned at 1030 am to work on the furnace and install the AC. I asked the installer about the 2 ton coil he was about to install in the furnace when I know that I had purchased a 2.5 ton unit. He tried to convince me that it was adequate and I should have no worry. I indicated to him that I had purchased a 2.5 ton and suggested he get clarity from the sales rep before proceeding. At the end of the day, there was a discussion about the installation and Enercare wanted me to sign documents that indicate the job was completed as purchased. I insisted that I was not getting the equipment I paid for. He asked me not to escalate the issue as he would not 'get the big jobs' in the future. I called the sales representative and again a complete mismanagement of the situation. The sales rep asked the installer to leave and that they would correct the situation...specifically that the installer would come back and re-install a new 2.5 ton coil. He has come back and I feel I have had to watch him through the whole process. No integrity. Not trustworthy. At no time has the sales rep come back to the house to meet with us. In fact he avoids my calls and just wants this situation to 'go away'. I feel like I have been taken. I have requested from Enercare to have a Quality Control review of the work done because I have doubts about the completeness and correctness. I would think twice and do your homework before working with Enercare in the future. I will NOT recommend them to anyone and in fact have shared this story over and over.
