Terrible service, terrible installers warranty is a joke they pass you off to a third party. Save you time and run.
- Approximate cost of services:
- $2,000.00
- Company Response
Hello John,
We thank you for your feedback and we are sorry about your door troubles. Clera has a very competitive warranty and we stand behind it 100%. However, we are not the manufacturer of your patio door, and as it’s indicated in the terms and conditions of your signed contract, finished products sold, but not manufactured by Clera are covered by their own manufacturer’s warranty. As per our several conversations and emails with your wife we were very clear that your door issue was not caused by any fault of ours. Your local branch manager informed the patio door manufacturer of your issue and they send their door specialists to address your issue. The serviceman's findings were, no factory issues, and no installation issues. On questioning, you informed him that the panel was broken by the slamming and rough handling by your teenage son. The branch manager also informed us that he assisted you several times at free of charge and he also provided you with free parts which were not covered under your warranty as your door was purchased in 2016. We have done our best to accommodate you.
We thank you for your business and wish you well.