Not impressed with the experience. The movers scratched, scuffed and gouged my walls moving out, slid boxes across my hardwood floors, somersaulted boxes down the stairs, dropped many files all over the floor from a filing cabinet, broke many small things and left their garbage, coffee cups and cigarette butts in my planters outside. Very disappointed and unprofessional service.
- Approximate cost of services:
- $2,300.00
- Company Response
Unfortunately, Suzanne's move was done in January 2023, and we were sick with Covid. I normally visit or phone our clients on the day of their move or the day after to make sure that everything went well and that our customers are happy. We were sick and I missed the usual follow-up. There was some damage and the client did not phone us about move day. In fact, the first I heard of the problem was this Homestar review. Upon reading the review, we made immediate contact. I went to see our client and we agreed upon a financial settlement amount and paid immediately. Whereupon, she said she was fully satisfied on all accounts and she said she would try to take down the review.