Libby Lucas from Old Toronto

When our old fridge died, we did a lot of research to determine which brands and features we did - and didn't - want, based on advice from our fridge repairman and from spending ages on the Consumer Reports website. Armed with a list of wants, we discovered that we couldn't find what we wanted, either online or in any of the large showrooms we visited—until we walked into Canadian Appliance Source. For the first time, a sales person (Mark Yakut) really listened to what we wanted and didn't try to sell us anything else. Instead, he showed us something very similar to what we wanted in his showroom and then checked his computer. As he'd thought, they had one by the same manufacturer with the EXACT features we wanted. It was in stock, in their warehouse, and we could have it delivered in 48 hours. This was the second great experience we'd had with Canadian Appliance Source. (The first time, their installers pointed out that our new dishwasher had a flaw and they sent a replacement in record time.) Our first experience wasn't a fluke. They really are good!

Frank was great. Prompt. Polite. Efficient. Friendly. Gave me an honest opinion on the likely lifespan of my a/c unit and some good advice on furnace filters. Your guys are always great.

The crew had to show up twice because the first time, there was too much snow outside for them to be able to park near my house—but they were very accommodating and came back a month later and did a FANTASTIC job. The guys showed up when they said they would, were quick but thorough, extremely polite and thoughtful in the way they went about their work, and the before-and-after photos they took while they were here showed me how desperately I needed my ducts cleaned! What a difference! And then they phoned afterwards to make sure I was happy with the service I'd received. They're top-notch. I'd recommend them to anyone.