Reviews

10/10

Excellent service and customer support. Hometurf provides a great price and service. They listen to their customers and ensure that the customer is happy. I had an issue where my lawn wasn't looking very good. They came out and did extra to make me happy at no additional cost.

Approximate cost of services:
$280.00
Was this review helpful?
Company Response

Thank you for the wonderful review and for taking the time to share your feedback with us, Michael! Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

8/10

I really like Hy-Grade's steel roofing system. Installation staff from Hy-Grade are very considerate and professional. I would have given them a perfect rating if it weren't for: - the 9 months delay in installing my roof. They told me 3-4 months to install my roof and never called me to inform me of delays. I followed up with them 3 times before receiving a installation date. - as they did a winter install there was a lot of left over metal shards/debris. I had to follow up with them twice before they sent anyone out. - documentation out of date. They have a referral program. When I referred someone they cut the referral fee to 1/3 of what is in the documentation. When I sent them a picture of the documentation that was given to me by their sales team. They told me the documentation that I was given has been out of date for years. - ducting. I told the sales person that I need proper venting from my two bathrooms and laundry room. He said it would be no problem. When I mentioned it again to the installers they said there is an extra fee to install these vents and they won't connect up the vents because they are not ducting professionals.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Hi Michael,
Thank you for taking the time to leave a review for us. We are happy to hear you are satisfied with your completed Hy-Grade Steel Roofing System. We’d love the opportunity to address your specific concerns but unfortunately do not have enough information from this posting to locate your file. Please contact us at Head Office during business hours so that we may address details pertaining to your specific file.
We did experience abnormally longer wait times last year following the wind storms early in the year. An influx of sales along with unavailability of installation crews pushed our installation wait times longer than expected. We sent out letters and emails from Head Office explaining the delays and providing contact info for any further inquiries. It is our priority to install our Roofing System as soon as possible upon order approval. We have since made changes to our wait time estimates as well as added an additional measure to collect contact frequency preferences from all new customers.
We thank you kindly for your referral! We did update our referral program as of May 1st, 2017. This change was to be able to reward even more customers for their kind recommendations of us, even if their referral does not purchase a Hy-Grade Roof in some cases. We added additional chances to win with Referral Draws 4 times per year. We announced the program update in advance on our website, social media channels, and sent letters and emails to all those who had previously participated in the program. All documentation states to check our official program details on our website for up to date information.
Your contract includes the supply and complete installation of a Hy-Grade Steel Roofing System on your previously existing roof, warrantied for 50 years from the completion date. Any additional work performed outside of the contract cannot be guaranteed by Hy-Grade as this is not within our scope of work and not part of our installer certification training. This is a company-wide policy.
Thank you again for your business and for joining the Hy-Grade Family. We hope you enjoy your peace-of-mind knowing your home is protected for at least the next 50 years!
The Hy-Grade Team

10/10

Needed to replace my clay piping. Nazar showed up quickly and provided an estimate. He answered all my questions. Work was done on-time on-budget. Nazar ensured the paperwork was in place to acquire my credit for the back water valve installation.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Thank you Michael for your business as well as taking your time to write this review . 👍🙏😍

10/10

George was excellent! I had one window well that animals were getting into. George gave me an estimate within 24 hours of my request. After I provided a deposit, he came out and checked the window well. He provided me a sketch of what it was going to look like. Once I gave the go ahead it was made and installed quickly. I would recommend George to everyone!

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
Was this review helpful?
2/10

I had my AtticPak air conditioning unit checked by Belyea on May 21st. They installed the unit 3 years ago for over $10k. The checklist from them shows that the unit is fine. The unit was working fine prior to the inspection. On May 26th I had water pouring out of my skylight and fire alarm unit. They came to diagnose the problem and informed me that it was a broken pipe which they “don’t warranty”. I didn’t ask them to warranty the pipe, I asked them to stand by their maintenance checklist that should have caught the problem and saved me extensive damages.

Approximate cost of services:
$480.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
Was this review helpful?