Jay

We recently hired Total Home Windows and Doors to replace two doors and install a storm door. While everything seemed great initially, our experience has taken a disappointing turn, and we can no longer recommend this company. Heres a breakdown of our journey: Sales Process: Our salesman, Daniel, was fantastic. He was knowledgeable, professional, and gave us great advice on selecting the doors. Based on his recommendations, we decided to add a storm door to complement the beautiful main door at the front. At the time, we felt confident in our decision. Installation and Initial Impressions: The installation went smoothly, and the doors looked great. However, within a year, issues started to arise. Major Issues Encountered: 1. Main Door: The trim on the main door has started to warp and come off. When we contacted the company, they sent someone to assess the issue. Unfortunately, we were told the problem wasnt covered under warranty because we had installed a storm door. This was incredibly frustrating because the storm door was recommended by their own salesperson. If we had known the storm door could cause such problems, we never would have chosen to install one. 2. Storm Door: The storm door has been problematic from the start. Within the first year, it started malfunctioning, and we had to call the company to fix it. While it worked temporarily after the repair, the same issue reoccurred after just two weeks. Customer Service Experience: The biggest disappointment has been the customer service. After the technician assessed the main door issue, he said he needed to speak with head office and would get back to us. That was over a month ago, and weve heard nothing since. The lack of follow-up and accountability has been frustrating, to say the least. Conclusion: The doors themselves look beautiful, but the quality of workmanship and durability leaves much to be desired. More importantly, the poor communication and lack of resolution from Total Home Windows and Doors have made this an awful experience. Had the company properly fixed the doors and stood by their product within the first year, this review might have been very different. However, their failure to address these issues, coupled with the miscommunication between sales and head office, has left us feeling let down. We relied on Homestars for this renovation, but sadly, this company has not lived up to expectations. I cannot recommend Total Home Windows and Doors based on our experience. They need to improve their customer service and honor their warranties to restore trust with customers.