Marian Daybell from Calgary

March 26, 2013 Dear Ms. MacKenna It is no small wonder why Supreme Windows has a reputable name – it is your employees and their workmanship, that help make what it is. This is not my first rodeo at a window install, however, previous experience steered me to do more research on “window companies” to make a better choice second time around; thus my decision to choose Supreme. My experience started with your representative Karl, who came to my home, heard what I had to say, understood what I said, and helped me make a decision based on needs and budget. That was easy. Once the scope and cost was determined, Dave called me to confirm timing and schedule. Move forward to installation day. There is always a little angst when undertaking a renovation, but with installers Kevin and Greg, it was a pleasure. Post introductions, we walked through the house, a few points were clarified then the next thing you know, it was down to business. The effortlessness, the speed, the teamwork was admirable. They moved through their respective roles and did not miss a beat; amazingly efficient. I am quite sure they used telepathy to communicate! Over the course of the day, I had asked small favours from both of them. Not only were my requests fulfilled, but beyond my expectation. Kevin, I cannot thank you enough for going the extra mile on the bedroom window casing. Greg, your window capping work and caulking is impressive! However, what was most rewarding for me was seeing how Greg and Kevin both enjoy what they do; they care about the job and the end result of their work. If asked: “On a scale of 1 to 10, how would you rate Supreme’s windows?” I could not answer fairly because I have yet to experience a winter with 2013 windows vs. vintage 1970! However, if asked: “On a scale of 1 to 10, how would you rate your impression of, and experience with, Supreme Windows ie: the look of the product, the sales process, the installation, the installers and the end result?” I could honestly say 11 out of 10. The people with whom I had the opportunity to work with makes this experience worthy of recommendation to anyone I know. Many thanks to Karl, Dave and especially Kevin and Greg for bringing it all together and ultimately, getting it done. Kindly convey my thanks to each one of them. Sincerely, Marian D. PS. Karl, thanks for the suggestion to cap the basement windows. Nice finished look.