Mike from Calgary

Last year awoke to find water rushing out of the pressure relief valve/tube on our hot water heater. Between the time I called Action Auger and the time they showed up, had done my research and figured out it was a ~$15 pressure relief valve (Home Depot pricing) that had failed, killed the gas and water to it and drained the tank. Action shows up and the pricing was ~$270 if they replace the valve (imagine that included show-up fee), and an extra ~$130 to re-light the pilot light. To top it off, they were pushing me to replace our 7.5 year old 40 or 50 gallon tank for ~$1,300. All over a ~$15 part that failed and less than an hour of their time. Extremely disappointed in the pricing, which was standardized on sheets. Only points given were for their timeliness on a holiday, but if you're somewhat handy, despite how bad it looks, calm down, do some research, and see if it's within your ability to fix it yourself!