Three men from the company arrived and they quickly got their tools and came inside. They continued into the hall, up stairs and entered the 4 bedrooms where the windows would be installed. I have hardwood throughout the house and they did not remove their boots. I questioned 1 man and he said they do not have any covers for them but he could put some runners down. They put a runner up the stairs. They did not put a runner in my hall downstairs, next to the bathroom, not on the 1st step on my stairs or any entrance to the bedrooms. While paying the supervisor he mentioned I could make a review on this site. I said to be honest as far as I know the windows look good but they did not clean up properly. There was styrofoam piece on all the beds still in every room not to mention the outside dirt all over my hardwood floors. I said now I have to vacuum and wash all my floors. He said It is what it is. We dont have boot covers. One man used my powder room and plugged the toilet. It had over flowed on my floor He did not say anything and continued to walk throughout my house with wet dirty boots. YUCK and GROSS. To have a 3 person team with such little regard and no respect for others property is shameful. I would never use this company again and will not recommend them. IT IS WHAT IT IS
- Approximate cost of services:
- $7,000.00
- Company Response
Hello Colleen, we're so sorry to hear about your recent experience with our installation team. This is not something that would ever normally happen based on all our great reviews. We would appreciate if you contact our consumer care department at 1-866-807-8064 to discuss as we cannot find you by your first name in Guelph. Again we apologize for the inconvenience.