susan from Old Toronto

When I bought my house three years ago, I was told that there was a minor plumbing issue (a missing piece of pipe to the second floor). Unfortunately that was not the case. Beside the missing pipe, a furnace contractor noticed that the plumbing in the basement was configured so that the toilet drain was flowing out to a floor drain in the kitchen. I got 5 different quotes from drain and plumbing companies to fix this problem. The quotes went up to $10,000. (This particular company wanted $300. to give me that quote. The plumber said it was to get people to pick their company because the potential client had already invested money toward the job. He was asked to leave.) I chose DrainCity because their quote seemed to be the most fair and clear. Each part of the job was itemized in writing and explained to me in simple terms by Dimitri. I was not charged for the quote or made to feel that the issues were dire or complicated. As the agreed upon work went along, other problems were found. This was my worst nightmare because I knew I could be held over a barrel. I wasn’t. Each new job was reasonably quoted, fully discussed and added to the invoice. In the end Dimitri and Yaroslav did more work for me than the other quotes and they were still the most reasonable. They showed me everything they had completed before they filled the areas back in. And, after digging up part of my basement floor (Yarsoslav was waist deep in the hole when I met him) and then ripping up the floor in the upstairs bathroom to replace corroded pipes, they left my place cleaner than when they started. Dimitri and Yaroslav were always punctual, extremely neat and they worked, without any drama, until everything was tested and working properly. Beginning from a situation I was dreading to confront, I certainly felt in the end that the best thing that could have happened, happened, thanks to Dimitri and Yaroslav. Recently, a water pipe burst in the winter cold snap., flooding my basement bathroom. I phoned DrainCity and Dimitri called me back within minutes (from a party). The pipe was capped closed by a good-hearted, handy friend in the neighbourhood. But the whole concrete floor had to come up. Under the concrete was old decrepit clay pipes that crumbled when moved. I wouldn’t have called anyone else but DrainCity. Again, Dimitri and Yaroslav got the work done for a very fair price with no drama. Can't brag enough about them... Susan, Toronto