rippedoff

This is a review on a job that was done 8 years ago... I had previously used a roofer to replace the entire roof (shingled and flat). However, when the roof started to leak they were no where to be found - did not return my calls etc... CONTEX ROOFING TO THE RESCUE! I contacted a major Hardware store and they sent Contex Roofers. Not only did they stop the leak in my roof but they also corrected the deficiencies in the shoddy work done by another roofer. They took pictures and "educated" me on the work that was done by the previous yahoos and them. They were fantastic! I was in desperate need of fixing my leaky roof and they stepped up to the plate with quick response and thorough workmanship. I have never had a problem with my roof since.

Several times my alarm was activated by a guest who stepped outside to smoke. Never did they call the house or my cell phone. I called them the last time and asked if they had received the signal at their end that the alarm had been activated. The lady said that they had, but someone had shut it off! ?!?!?! W H A T ?!?!?! SO I DON'T GET A CALL BACK TO SEE IF I'M OK???? WHY THEN, DO I HAVE A KIDNAP CODE??? I cancelled my service with them immediately!

Too much NEPOTISM for a consumer to get anywhere in terms of service because they get the sale and it ends there! Sales Rep was quick to sell new furnace - Slow to provide any customer service. Furnace short cycles but they refuse to do anything about it - they said my 80 year old house was just too old. We were told that there were over 30 installers and 8 offices - never mentioned that it is a franchise owned by family and previous workers. This particular franchise only has one service man, one installer and an assistant and the sales rep is somehow related to the owner. They presented well in the beginning and it went down hill from the moment I signed the work order. The installation was delayed a day (I had to take another day off work), the installer was not told to arrive at the scheduled time, they left a mess in the furnace room, did not tape the ducts properly. I gave the two installers lunch, snack, coffee and they give me a 12 inch piece of metal tape to seal any areas that I saw needed to be taped! We had to seal all the duct joints that the installer left untapped and used almost all the metal tape roll that we bought at Rona. When we noticed that the furnace was short cycling the sales rep washed his hands of the matter and sent the installer he said that the installation was done perfectly - but of coarse he would - it’s HIS installation! After much insistence they sent the service man - he came very late at night and yawned his way into the many reasons he felt that the furnace was would not run long enough to maintain room temperature - never once went to the furnace room to examine the furnace or its' installation. The weather got warmer so we will now wait for the winter to come and get York involved and any other associations. I have never worked with such an unprofessional company in my life. NEVER will I recommend them - I cringe every time I see their ads in the mail - what a shame of a company!