Reviews

9/10

My husband had used the Cayman team for some professional projects for his company, and we chose them for our own home's window replacement. We found them to be friendly, professional and realistic for the timeline and the amount of work to be done. Rob and Adam did an excellent job of installing and the clean-up following.

Approximate cost of services:
$13,000.00
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Company Response

Thanks Jo-Anne - please let us know if we can help you any more in the future!
Cayman Windows
www.caymanwindows.com


First Review

8/10

Our church needed a heating repair done, and the team at Medwin were professional, friendly and reasonably priced. We've used them three times. All three times have been great experiences.

Approximate cost of services:
$700.00
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6/10

We have been very happy with the installation team at Pioneer. We purchased a hot tub and pool. The installation team were stellar. However, the support team is greatly lacking in customer service. The service staff of the "Pool School" seems ill-equipped to service their new clients. There are no written referral sheets and/or manuals to act as references for the 5-minute demonstration we were given, on starting and maintaining our pool system. This pool is the culmination years of saving and longing. We are nervous to do damage to our new pool (which as of today we still have not used). We have a salt system and would like to have our pool for years to come. It is my suggestion that there be a standard start-up visit with new clients at their home, to assist in teaching them visually with their own equipment, supported by referral sheets and follow-up visit if necessary. In my opinion, that is what customer service should look like. It would also be nice not to be treated as though we are an intrusion to the staff's time. Perhaps having a "skills evaluation" would help in putting people in place that were actually adept at teaching? We recommend their installation staff, but the store service is best attending to the under-30 crowd and people who already own pools.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for this feedback. This is all great advice and we strive to continually improve our services. I would love to get more info on this matter. Would you be willing to email me direct so that I can understand which location you dealt with and where we can add these changes? My contact is cwalychuck@pioneerpools.com
Thank you again for informing us of your experience.

8/10

The technician that came was respectful, informative without being condescending, and "went above and beyond" in his updating of some of our equipment. Our thermostat was needing replacement, he went and retrieved one (that didn't work properly) and proceeded then, to go to another reliance depot to get a working one. He noticed an incorrect install on part of our furnace, which he promptly went to the Reliance shop to pick up. He took the time to show me how to work the upgraded thermostat and answered all my questions. I recommend him for an award, or raise!

Approximate cost of services:
$0.00
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Company Response

Thanks so much for sharing your great experience. We value your feedback and appreciate that you have chosen Reliance Home Comfort. Rich