Tiffany

Please please save yourself the stress and go with another company. I used mid-west moving back in 2020 and had little issue (just the delivery was delayed a few days and hard to get a response to when it was coming) but when I used them Aug/Sept 2022 it was a NIGHTMARE. The pickup on Aug 12th went okay. I had most of the boxes in the garage for easy loading. The problems started after. We originally asked for delivery on September 1st giving double the time to make it across the country then they need. leading up to the day we hear nothing and still have not received our final invoice. After calling and emailing nothing so I sent a estimate request under my husbands name and sure enough within an hour we get a call. This lady gave me the phone number to the dispatch lady who would not answer calls just text messages and that was a crapshoot. Long story short we got our delivery on September 18th. 17 days late without an apology or discount and when asked for a discount was told if we do not pay in full they will not delivery our stuff. When they unloaded the truck we took the time to check in all the boxes and furniture. After going over the paperwork we have 3 boxes that were stollen from us! One being a brand new Vitamix we just purchased before leaving and two boxes of kitchen stuff (all-clade pots and pans and basic kitchen tools) As if this was not enough EVERY piece of furniture was damaged. Our bed frame that I asked them to wrap 3 times and was told yeah yeah was not wrapped and had major dents in the wood. Needless to day after many tears I reached out to the company only to be told pay the deductible and file a claim and if approved you will get $0.60/lb Bottom line, yes they are cheap but what is the cost of replacing your belongings because that is what you will end up needing to do with this company.