Courtney in Richmond

Based on my experience with them, I would not recommend Abbey Cedar Products. They had several deficiencies which I could not convince them to come back to fix. They promised they would 5 times but never followed through. -a fence that did not touch the ground and separate the neighbours from my yard (they know we have small dogs who could fit under). They had pushed up dirt and rocks to hide the gaping holes. -one of the caps on the fence post they installed unevenly (see pictures) -less than one week after install, the fence panel is sagging in the middle After these issues, I called the office and the front end woman took no responsibility, saying I had to call the installer directly to arrange for it to be fixed (despite all business dealings and transactions being with her). I called the installer, and he agreed to come by to fix it. He set up a time and date, and did not show up nor did he contact me to say he wouldn't. This happened five times, and I also tried to engage the woman in the office to help in this regard. I finally said I would contact the better business bureau if they would not fix their deficiencies. She promised me they would, that it would be done by 5pm that day. It didn't happen. I contacted her again a week later and she said I put in an issue with the BBB and she would fix it only if I took the complaint down. I explained that I only went there because I needed help with getting them to fulfill their obligations as they hadn't otherwise. I said if they fix the issue, the issue would then be marked as resolved. She then promised they could on a Saturday. They never came. I have given them two months to fix the issue before finally writing this, and there has been no contact from them. As I said, they were quick to do a job, but they did not do a good job and they did not come back to fix their deficiencies. Given the cost of replacing a fence, I wish I had waited a week longer for a different company that has pride in their work and stands by their craftsmanship. UPDATE After a prolonged period of no communication, one day after posting reviews online about my experience with them, the office contacted me and said they would be by in several days to fix the deficiencies. This time, they came as they said they would and the deficiencies were fixed.