Extremely disappointed. Hired to install an egress window that was on a time crunch. I explained that to Emma and was told that they could get it done Friday. Got a call mid week that they dont have the window but its coming and we need to reschedule for next week. Voiced that it was urgent and I have landscapers coming next week and all of a sudden she has one in the shop that was just under some other ones. Ok, fine, not the end of the world. Friday comes and no one shows up so I text her asking when theyre coming and she says maybe noon so I again confirm that itll be complete and she says theyll try. Guys show up at 1 pm and confirm the size of the window. Not the same size we ageed to and not the size on the signed quote. So they call Emma and sort it out finally and dug out the hole, they were very friendly and did a great job. That was 2 days ago and now I have a massive pit in my yard (not in any way taped off), a chunk of metal for the window well thrown beside it and 0 communication. Ive sent 3 text messages and called twice and no reply. My landscapers are now going to be delayed and we very well may not make the crunch before the ground freezes. Im reviewing here now in hopes for some sort of communication about whats going on.
- Approximate cost of services:
- $2,500.00