Marcia in Airdrie

Do not order from bath depot. I placed an order in July for a vanity box and sink. 2 pieces in total. One product was out of stock. They delayed sending the item that was in stock. Once the first item was in stock the second item was out of stock. My order kept being delayed. They refused to put the in stock item aside for me. Finally I said just ship the in stock item now. $50 additional charge to separately ship the 2 orders. It is now October and I am still waiting on the first item. They shipped the second item after I paid the $50 shipping. But now are so confused about the missing piece. They think they have sent it already and are blaming the shipping company. I have email records of this fiasco. Im not sure if it is the English/French language barrier but A. They are impossible to reach B. Once you do reach them they are rude, dismissive and condescending C. They take no responsibility for any of this. The product I am waiting for is currently showing in stock on their website. After I emailed them yesterday they stated they shipped it on September 1st and to follow up with the shipping company. Beyond frustrating. Another thing to note: they have no idea if your product has ever shipped or not. They is no scan process once it goes on the shippers truck. The best part is, I have the vanity top - which is useless without the vanity box - but am beyond the return deadline! Not sure if Ill ever receive the vanity box. And now I cant return the vanity sink. This company is a joke. I know the prices look appealing but the headache is NOT worth it. Placed my initial order first week of JULY its now OCTOBER. I cant reach anyone via email. To wait on hold, you better have a couple hours to spare. Omg I cant say enough bad things about my experience.