Good sale and install but post customer service has been the worst
The sales guy came and made the sale and then he was history! I called him several times to ask about the cover for our A/C unit. He kept making promises and not following through, then I called the 1-800 number and got a customer agent who could not help me but said she would escalate the issue, no one ever contacted me. Called a second time still didnt get any help, she said she would send an email to the dealer. A/C installed July now September and still no help. Impossible to contact anyone from the dealer who did the work. Also, need the permit resent and cant get that so cant get the City to inspect the install. I am VERY UNHAPPY with the customer service
- Approximate cost of services:
- $5,600.00
- Company Response
Very sorry to hear about this. Please email me with your address and details and I can take a further look into this for you. jdeboo@reliancecomfort.com -Jessica